Life & Times of a Support Agent

Well over the course of this week, another joy of life has fallen my way...ultra urgent needs to happen now.  As we go on with life, especially in Tech Support, we find that issues come up that are ultra urgent and in most cases they are.  However, sometimes we encounter issues in which there is an artificial sense of urgency.  Often times, these are in the form of a request to do XYZ now.  When you look at XYZ, it is either A) soon to be handled normally or B) isnt an emergency when other things before it are.

This artificial urgency issue tends to be a major sticking point in support and often causes pain, not just to those people who recognize the issue, but also to those people who really do need help now being pushed out of the way for a bully.  These bullies may not even be as much of an asset or valuable client, but they get service immediately because they yell (which is a completely different rant).

The moral of the story here:  Let the person doing the job determine if something is of urgency or not and remember that other people may have a more urgent need than you.

The second moral (which is also one of my favorite classics):  Poor planning on your behalf, does not constitute an emergency on mine.

In local news, those persons in the Oakland neighborhood of Pittsburgh need to be aware of increasing robbery activity in the northern portion of the area.  There are been multiple robberies in the area involving varying persons and weapons.  Please remember safe travel methods while out and about in the area.

I would like to welcome you all to the first ever post to my new blog.  I will be writing about many things about my life and hopefully providing some insight into the insanity of our daily world.

To kick things off, we will begin with a rant.

DO NOT ASK FOR HELP, UNLESS YOU WANT IT.

This is directed to those people who believe that they can request assistance and then tell you that they know better than you how to handle something.  If you called me for my help, you obviously can't handle it or you would have.  If you know how to handle it...THEN HANDLE IT AND LEAVE ME ALONE.  I do not have time nor patients to cater to ingrates who don't really want assistance, but instead want to tell you what you should do.  Again..if you know how to handle something, handle it.  I don't need to be involved.  I am very pleasant person to work with, provided you do not want me to do things your way when you want me to help you.  My mind does not work as yours does and maybe, just maybe, you don't understand the way the system actually works!

So if you ask me for help and want my assistance, please shaddup and let me help....or next time, you might not get any help at all.