Life & Times of a Support Agent

/begin observation During the course of this week, I have begun to discover something strange.  I have been forgotten.  Since the termination of all my team during the first month of 2010, I have since become part of a forgotten team.  The merger of my… more »

Well over the course of this week, another joy of life has fallen my way...ultra urgent needs to happen now.  As we go on with life, especially in Tech Support, we find that issues come up that are ultra urgent and in most cases they are.  However, somet… more »